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Human Capital

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Human Capital 
Represents the knowledge and skills of the company's employees.

A. Sample Assets

  1. Education
  2. Work experience
  3. Particular expertise
  4. Productivity
  5. Communication skills

B. Sample Metrics

  1. Current Performance

    •  Annual turnover of employees
    •  Average age of employees
    •  Average years with company of employees
    •  Number of part-time employees and contractors per total employees
    •  Administrative employees per professional employees
    •  Number of different languages and cultures of total staff
    • Professional employees with advanced degrees per total professional employees

  2. Future Performance

    • Per capita annual costs for employees of on-the-job training
    • Per capita annual costs for professional employees of off-site training
    • Per capita annual time spent by employees sharing work-related experiences and best practices

Financial Capital Customer Capital Human Capital Structural Capital Process Capital
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