Process Capital Represents the methods by which
the company creates value.
A. Sample Assets
Management procedures and processes
Administrative staff expertise
Professional staff expertise
Sales and marketing staff expertise
Relationships
with vendors
B. Sample Metrics
Current Performance
• Working time required to complete contract
• Project
revenue per hours required to complete contract
• Administrative
expense per contract
• Time between initial customer
contact and close of sale
• Time between close of sale
and start of project
• Working time required to complete
project per time between close of sale and close of project
• Hours spent with customer per total contract hours
Future Performance
• Annual hours of training for administrative staff
• Annual
hours of training for professional staff
• Annual hours
of training for sales and marketing staff
• Per capita
annual time spent by employees sharing work-related experiences
and best practices
• Annual hours spent codifying new procedures and
processes
